Skills &    Abilities

• C-level leadership
• Organizational development
• Process and Quality Control
• System implementation
• Project management

Founder   & Co-CEO, Iversen Martin

2020 - Present

Iversen Martin is a   Miami-based Boutique consulting firm comprised exclusively of executives with   extensive C-Suite experience. We specialize in fractional and interim CXO   support for small to medium sized businesses.

Owner,   Eagle Consulting Group

2005 - 2020

Clients include Medco, Express Scripts, Humana,   Atrium Health, Welldyne, US BioServices, and PMSI

Operations

• Oversaw the construction and engineering of a 180,000 sq. ft. dispensing facility [Phoenix, AZ]
• Completed reviews of all C-level executives for owners
• Identified more than $23MM in annual  payroll savings in the Call Centers through productivity gains and call automation
• Led Humana’s Pharmacy operations for nine months until a full-time replacement could be found [Cincinnati, OH]

·  

· Implementation

• Redesigned and built a new dispensing process
• Directed the implementation of the MailRx operating system and completely redesigned the workflow to efficiently use the new system.
• Implemented new pharmacy automation and inventory systems

·  

· Development

• Sales strategy for PBM clients
• In-house training program
• Medicare Part D strategy with Operations and Marketing
• Workflow process model
• Daily/weekly/quarterly business  planning model

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· Contracting

• Obtained venture capital funding for  the startup of operations
• Negotiated the contract with McKesson to obtain the MailRx system
• Selected and implemented a new PBM vendor
• Led the search to find a replacement for the MailRx operating system 
• Specialty Contracting involving 20-plus Specialty Drug Manufacturers to obtain better pricing and access to Limited Distribution drugs

·  

• Spearheaded the sales efforts to obtain clients for the company’s revolutionary software genetic analytics program
• Found angel investors to fund the software development

·  

VP Operations, BioScrip

• Salvaged and saved nine of BioScrip’s ten biggest clients, which were considered in “jeopardy” status
• Cut in excess of $2MM in operating and labor expenses by improving production efficiencies, workflow  planning and policy changes
• Added well over $20MM in revenue through a Refill Reminder initiative 
• Developed and implemented six Silverlink call programs resulting in handling a 25% increase in call volume without adding any personnel
• Led the operations team in working with our in-house IT to purchase and then develop the TechRx source code for our own operations

·  

• Managed the day-to-day operations for Medco’s largest pharmacy (more than $1-Billion annual revenue)  [Columbus, OH]
• Converted the pharmacy to the Merck-Medco operating systems from the FlexRx systems of Giant-Eagle[Pittsburgh, PA]
• Improved all productivity and quality metrics from last to first (out of 13 pharmacies) in just three years [Pittsburgh, PA]
• Developed the management team resulting in five members being promoted to senior management positions  [Pittsburgh, PA] 
• Reduced the “team error” rate by over 50% [Pittsburgh, PA]
• Co-developed with IT a new Inventory  Control system resulting in a 19% decrease in drug purchasing costs [Corporate]
• Developed and produced the Company’s sales forecasts through collaboration with the Sales and Marketing Depts. resulting in improved capacity and staffing levels [Corporate]
• Developed and implemented a workflow  and queue-based production and planning process, which is still in use today [Elmwood Park, NJ]

• Lobbied members of the US House of Representatives and the US Senate on Health Care initiatives
• Gave speeches on the changing world of Health Care to several Seniors’ Groups 
• Participated in a roundtable discussion group comprised of Florida government officials, industry experts and Seniors

• Past board member and volunteer with various animal foster and rescue organizations
• Worked with Meals On Wheels as a leader and volunteer

• Quality Eagle Award – Best Pharmacy  (Two-time Winner)
• World Series of Quality Care – Winner
• 4 Pillar Award – Best Overall  Pharmacy

• St. Bonaventure University – Olean, NY –  Bachelor of Business Administration
• Phillip Crosby Quality College - Graduate